Yes, Heallist allows practitioners to reschedule booked sessions. To improve flexibility and accommodate unforeseen circumstances, we’ve introduced updates to the rescheduling feature. Here’s everything you need to know about how it works.
How the Reschedule Feature Works
1. Reschedule a Booked Session:
- To start, visit your Bookings page and find the session you want to reschedule. Click on the session to open the detail view, then click the Reschedule button.
- More than 24 hours prior: You can reschedule the appointment for any available date and time without any restrictions or fees.
- Less than 24 hours prior: If the new proposed time is more than 7 days away, a refund and re-charge process is required. Please note, you’ll be responsible for any processing fees. To avoid this, try to select a closer date within the 7-day window.
2. Propose a New Time from Your Calendar:
- You can easily propose a new appointment time by selecting an available slot from your calendar within Heallist.
- You’re allowed to pick any date and time, even if it falls outside your usual availability hours, as long as there are no conflicting bookings.
3. Managing Calendar Conflicts:
- While Heallist allows flexibility in selecting new times, it will not allow you to propose times that conflict with other booked sessions on the Heallist platform.
- However, times marked as busy in your Google Calendar can still be selected if you feel they can accommodate a session.
4. Add a Note for Your Client:
- You can include a note explaining the reason for the reschedule, which will be visible to your client when they receive the reschedule request.
5. Notifications & Client Confirmation:
- Once you propose a new time, both you and your client will receive email notifications.
- The client must confirm the reschedule request and the newly proposed time before it becomes final.
These changes give practitioners more control and flexibility, while ensuring clear communication and agreement with clients.