Does Heallist charge booking fees?

On the Empowered plan, Heallist charges no booking fees, so you keep your full session price minus payment processing. If you downgrade to the Essential plan, a 10% booking fee applies to every booked session.

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All new practitioners join on the Empowered plan. You can downgrade to the free Essential plan anytime from your Billing page. Keep in mind that Essential doesn't include visibility features.

Example: a $100 session

On Essential, the booking fee on a $100 session is $10 (100 × 10%). On Empowered, it's $0.

Payment processing fees from Stripe or PayPal apply on both plans and aren't included above.

Common questions

Does the booking fee depend on how the client found me? Yes, on Essential. Clients you invite through the Invite Clients page never pay booking fees, on any plan. To qualify, you must invite them from the Invite Clients page. Clients who find you on Heallist, or who you don't invite through that page, are charged the 10% fee on Essential. On Empowered, there are no booking fees at all.

What are payment processing fees? Stripe or PayPal charge a small fee on each payment. These fees are set by them, not Heallist, and depend on your account, country and currency. Check Stripe's pricing or PayPal's fees for your country.

Are fees returned if I refund a client? No. Processing and booking fees aren't returned on refunds. See our refunds article for alternatives like rescheduling or promo codes.

How do I switch plans? Go to your Billing page to upgrade to Empowered or downgrade to Essential.

How do I upgrade to Empowered? Log in to your account and click the Upgrade link to see the latest offers and pricing.

Need help? Contact us at support@heallist.com.