Is Heallist's Telehealing tool HIPAA Compliant?

Heallist’s built-in Telehealing solution is seamlessly powered by Agora, a trusted global leader in video calling technology. This integration allows Heallist to offer a high-quality video calling experience directly within the platform—no need for separate accounts or subscriptions. Best of all, unlimited video calls are included in every plan, even the Free Essential plan.

Agora provides a secure platform with features that support HIPAA compliance. However, it’s essential for practitioners to understand their responsibilities regarding HIPAA when using Agora for client sessions.

Is Agora HIPAA Compliant?

• Agora’s Role: Agora operates as a HIPAA-compliant Business Associate, implementing safeguards for protecting Protected Health Information (PHI).
• Your Role as a practitioner: Practitioners must ensure their own practices, such as client consent and secure data handling, align with HIPAA regulations.

Key Features for Practitioners

• Secure Communication: Encrypted video and audio calls protect sensitive information during sessions.
• Client Privacy: Built-in security measures, such as two-factor authentication, enhance client data protection.

Important Note 

The version of Agora provided by Heallist is designed for general secure communication. For the full experience of HIPAA-compliant telehealth services, practitioners may need higher-tier options or external tools like Zoom Telehealth.

For additional details, visit Agora’s compliance page. Always ensure your practice meets client privacy standards and HIPAA requirements.