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Issuing refunds for services.

As a holistic practitioner, providing excellent customer service is paramount, and occasionally, refund requests may arise from clients. In order to maintain transparency and ensure a smooth refund process, we have established guidelines to help both practitioners and clients navigate refund requests effectively. This article outlines the procedures for issuing refunds and the necessary information required to initiate a refund request.

Refund Policy Overview: Our refund policy aims to balance the needs of both practitioners and clients, while also considering the time and effort invested in preparing for a session. Clients are eligible for a full automatic refund if they cancel their session at least 24 hours prior to the scheduled start time. Clients do not get charged prior to the session time, so there won't be any transactions that need a refund in case of a cancellation within the allowed window. For cancellations made within 24 hours or after the session has begun, refunds are subject to practitioner approval.

Initiating a Refund Request: We are not able to process refund requests initiated by clients. If a client wishes to request a refund for a session, they must first contact the practitioner directly. The practitioner will evaluate the circumstances and decide whether to approve the refund. If the practitioner agrees to provide a refund, the practitioner must then follow the steps outlined below:

  1. Contact Support: Practitioners should contact our support team to initiate the refund request process.

  2. Category: Please select the category "Billing Issue" to ensure a prompt response.

  3. Information Required: In the detail section, provide the following details:

    • Client Name: Full name of the client who attended or was scheduled for the session.
    • Date of Service: The date on which the session was scheduled or took place.
    • Service Name: The name of the service for which a refund is being requested.
    • Amount Paid: The exact amount paid for the service.

Support Team Assistance: Once the refund request is received, our support team will review the information provided and issue the refund. We aim to process refund requests in a timely manner, typically within 3-5 business days. However, please note that some delays may occur due to various factors beyond our control.

Refund Process: Upon approval, the refund will be processed via Stripe, using the original payment method. Clients should allow a reasonable period for the refund to appear in their account, as transaction processing times may vary depending on the payment provider.

Exceptions: Please note that our refund policy does not cover any missed appointments or sessions canceled outside the designated time frames. In cases where a client fails to attend a scheduled session or provides late notice, practitioners may retain the full session fee.

We understand that refund requests can arise for various reasons, and our aim is to provide a fair and efficient refund process for both practitioners and clients. By adhering to the guidelines outlined in this article and providing the necessary information, practitioners can initiate a refund request smoothly. Should you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our support team.