At Heallist, we understand the importance of accessible support to address any questions or concerns you may have. While we currently do not offer phone support, we provide an alternative avenue for immediate assistance through our live chat feature on our website.
Here are some common queries related to our support system:
1. Does Heallist provide phone support?
No, Heallist does not offer phone support at the moment. However, we have implemented a live chat feature on our website to provide real-time assistance to our users.
2. How can I access live chat support?
You can access our live chat feature by visiting our website and locating the chat icon at the bottom right corner of all pages. Simply click on the icon to initiate a chat session with one of our live agents.
3. What kind of assistance can I expect from live chat support?
Our live agents are trained to assist with a wide range of questions and concerns related to Heallist services, including account management, technical issues, booking appointments, and more. Whether you're a practitioner or a client, our team is dedicated to providing prompt and helpful support to ensure a smooth experience on our platform.
4. Are there specific hours for live chat support?
We strive to offer live chat support during our regular business hours, Mon-Fri 9am-6pm EST, excluding national US Holidays. However, depending on availability, you may occasionally find live agents online outside of standard business hours to assist with urgent queries. For inquiries outside of live chat hours, you can also leave a chat message or reach out via support form with a more detailed description, and our team will respond as soon as possible.
5. How do I escalate an issue that cannot be resolved through live chat?
If you encounter an issue that cannot be resolved through live chat, our support team will work diligently to address your concern via email communication. Simply provide details about the issue you're facing, and our team will investigate and provide further assistance as needed. Email Support Now