At Heallist, we aim to ensure mutual commitment between practitioners and clients. To provide a seamless experience, we charge the client's credit card 24 hours before the scheduled session time. This approach helps protect both parties from last-minute cancellations or no-shows.
To further ensure the validity of the booking, we check the client's funds at the time of scheduling. However, the actual charge will not occur until 24 hours before the session.
For our cancellation policy, please refer to this article.
In the event of refunds, you can refer to this support article.